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How may we help you?

Please give us a call:+49 6172-8509012

Monday – Thursday | 8:30 am to 3:30 pm (CET)
Friday | 8:30 am to 12:30 pm (CET)
Except public holidays (Hesse, Germany)

Right of Withdrawal


You have the right to revoke this contract within 14 days without giving reasons. The revocation period lasts for 14 days, starting from the day that you or a third person appointed by you (who is not the carrier) have or has taken possession of the goods delivered.

In order to exercise your right of withdrawal, you have to send us (Kaiser Friedrich Pharma, Benzstraße 9, 61352 Bad Homburg, phone: 06172 / 850 9012, fax: 06172 / 850 9099) an unequivocal statement (for example a letter sent by mail, e-mail or fax) about your decision to revoke the contract. You can use the standard withdrawal form enclosed in your delivery, but you are not obliged to do so. To meet the revocation deadline it is sufficient to send the communication about exercising the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we have to reimburse all payments received from you, including shipping costs (except for additional costs resulting from you requesting a different form of delivery than the most economical standard delivery offered by us), immediately and no later than 14 days from the day we received your withdrawal statement concerning this contract. For the reimbursement, we use the same payment method that you used for the original transaction, unless we explicitly agreed on a different method of reimbursement. You will not be charged any additional fees for this reimbursement. We can refuse to reimburse you until we have received the returned products or until you have provided evidence that the products have been sent back, depending whichever case occurs first.

You have to return the products immediately and no later than within 14 days, starting from the day you inform us about withdrawing from this contract. Returns have to be sent or delivered by hand to Kaiser Friedrich Pharma, Benzstraße 9, 61352 Bad Homburg. The deadline is met if you send off the goods before the period of 14 days has expired.

Kaiser Friedrich Pharma GmbH bears the direct costs of returning the goods within Germany. The customer bears the costs for returns from abroad.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

The right of withdrawal does not exist for distance selling contracts (1) for the delivery of goods that are not ready-made and which are manufactured to customer requirements, individual choices or individual needs of the consumer and (2) for the delivery of products that are easily perishable or whose expiry date would be exceeded soon.
The right to withdraw the order will expire prematurely for contracts (1) for the delivery of sealed products that are not applicable for a return due to hygiene or health protection if their seal has been removed after delivery and (2) for the delivery of products that have, by their nature, been inseparably mixed with other goods after delivery.

Download: Withdrawal form

(If you would like to withdraw the contract, please fill out this form and send it back)